Quick & Accurate Delivery
For quick, accurate delivery, follow these tips when filling in your address: Make sure your billing address and phone number match what your credit/debit card company has on file, if you are using credit/debit card for purchase. Enter your full first and last name in the delivery address.
Returns
To claim for a Return, please read all terms & conditions carefully. Itcart.ae have the rights to refuse a return / refund / exchange request. Please make your request for “return” or “damaged items on delivery” or “missing” items within 8 hours or receipt of merchandise. The following below conditions will apply:
Return Policy
- Customer can claim for Return for the purchased Product(s) within 3 days from the date of receiving the Product(s).
- After the 3 days of the delivery, Product(s) can only be repaired as per the Repair Policy.
- Physically damaged and/or missing Product(s) will only be considered if reported at the time of delivery.
- Amount of the Return only covers the amount of Product(s) purchased.
- Shipping and payment processing charges are non-refundable.
- If a coupon, discount, or special offer was part of the original order, the amount will be deducted as well.
Return Process
- All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
- Goods must be complete, unused, and in 'AS NEW' condition as received. If the box has been opened, we cannot return the item.
- Include the invoice with the return. If the goods awe defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product's factory packing (carton) or product itself.
- Goods must be returned to our Returns Department either by yourself or sent by a courier.
- Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
- Once Itcart.ae received the products, it will be sent for inspection.
- If you return an item if seal is broken or if it is in non-sellable condition, then Itcart.ae holds the right to reject or accept the return based on product condition.
- Send pre-authorized returns to the address mentioned in the contact us page. Refunds will be done only through the Original Mode of Payment.
Order Confirmation and Cancellation
- Once an order is confirmed via email , Itcart.ae reserves the physical product for you provided if the product is Ex-Stock.
- The prices of the products mentioned in Itcart.ae are approximate rates and they are subjected to current market values.
- Please note: All the orders will be delivered upon stock availability.
- If you decide to cancel the order, please do so as soon as possible. You can cancel the order within 8 hours.
- Please notify us by email to info@itcart.ae. If you could let us know the reason for cancellation, we are happy to improve our service better.
- Refunds will be done only through the Original Mode of Payment.